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The Monday Morning Memo

Customer Support Specialist

Dealing with bad customer service is like pro-wrestling a porcupine…it’s prickly, it’s awkward, and completely avoidable if you don’t climb into the ring in the first place!

But you already know this.

Because you’re really good with people, and it’s bewildering for you to see a company with poor customer service.

I mean, how hard is it to actually care about another human being?

For you, listening to a person comes naturally. Taking an interest in someone’s life is easy. Doing the right thing may take a little effort, but you know it always pays off in the long run. You take pride knowing the customer is happy.

Maybe you’ve tried explaining this to your current manager, but it falls on deaf ears. They just tell you the same thing: “Who cares? Stick to the script we gave you!”

Wouldn’t it be great to work for a company that felt the same as you do about customer service?

If so, boy, oh boy…do we want you at Brown Boys Roofing.

Job Description:

Answer the telephone.
Do what you do best.
Take care of the customer.

That’s it.

Logistically, the rest is easy. We’ll show you how to enter the customer’s information, schedule a job, and all the other stuff that happens when a person gets a new roof.

You already know the rest:  Make The Customer Happy!

This is a full-time job with insurance and benefits. We recognize talent and pay extremely well for talented people…who CARE about our customers.

Want to learn more? Let’s have a conversation.

© 2018 Wizard of Ads, inc.

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Random Quote:

“Here and there exclamation marks stuck out of the ground, sharp needles piercing the scenery. Whenever my gaze caught on them, my eyelids began to quiver; the eye cut itself on those wooden structures erected in the fields, on their boundaries, or at the edge of the forest. In total there were eight of them in the Plateau, I knew the exact figure, because I’d had dealings with them in the past, like Don Quixote with the windmills. They were knocked together out of wooden beams, set crosswise; they consisted entirely of crosses. These grotesque figures had four legs and a cabin with embrasures on top. Pulpits, for hunting. This name has always amazed and angered me. For what on earth was taught from that sort of pulpit? What sort of Gospel was preached? Isn’t it the height of arrogance, isn’t it a diabolical idea to call a place from which one kills a pulpit?”

- Olga Tokarczuk, Drive Your Plow Over the Bones of the Dead, p. 54, winner of the Nobel Prize in Literature

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512.295.5700
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Austin, TX 78737
512.295.5700

The MondayMorningMemo© of Roy H. Williams, The Wizard of Ads®