Companies are pouring big money into programs that teach “soft skills,” such as employee training, human resources, community outreach, and DEI (Diversity, Equity, and Inclusion.) But do they get their money’s worth?Jack and Patti Phillips developed a method for determining the return on investment for programs like these and it has become the most-used evaluation system in the world, adopted by 27 governments and three-fourths of the FORTUNE 500! Listen as they explain to roving reporter Rotbart how much easier it is to assess these programs than most owners and executives realize.