Radhika Dutt is a university teacher who explains to her students why the innovation techniques used by Facebook and many of the other “change agents” are misguided and ineffective. She says, “Rapidly launching a new product into the marketplace and then tweaking it until you get it right is like driving a fast car without having a roadmap or a destination.” Listen and learn as Radhika Dutt explains to roving reporter Rotbart exactly how to do innovation right.